Conditions of delivery and returns
All of our orders are processed and shipped within 48 hours after you place your order (excluding weekends).
Friday, Saturday and Sunday orders will therefore be shipped on the following Tuesday.
The package will be delivered within 48 to 72 hours after shipment.
Delivery is provided by So’Colissimo (La Poste service or partners).
You can track the status of your order at any time: as soon as your order is shipped, you will receive an email containing the tracking number of your package.
Shipping costs are free for all orders delivered in Metropolitan France, Monaco, Corsica, Italy, Switzerland, Spain, Germany, Belgium, Luxembourg and Netherlands.
For all other destinations, shipping costs are 20€.
Return shipping costs are offered if the products are returned from Metropolitan France, Monaco, Corsica,
Italy, Switzerland, Spain, Germany, Belgium, Luxembourg and Netherlands, within 30 days after reception (date as
Returns fees are country-specific for destinations not listed above.
Log in to your account on www.ace-denim.com
- Open the Orders page
- Select the order and choose “request a refund”
- Follow the instructions, indicating the reason for your return request
- You’ll receive a confirmation email
- As soon as your product has been received and checked, you will receive a refund on the payment method used, in a maximum of 10 days
Products must be returned new, labelled and in their initial package, within 30 days
My Parcel is Lost
If you do not receive your package, please contact our Customer Service at firstname.lastname@example.org. Our team is at your disposal to find a solution.