FAQ - Frequently Asked Questions
Frequently Asked Questions
Delivery & Shipping
What are the delivery times?
Orders are usually shipped within 1-2 business days. Delivery then takes 2-5 business days in France and 3-7 business days in Europe and the rest of the world.
What are the delivery fees?
Delivery is free in mainland France. For other destinations, fees are calculated at checkout.
Do you ship internationally?
Yes, we ship throughout Europe and to many countries worldwide.
Can I track my order in real time?
Yes, as soon as your order is shipped, you will receive a tracking number to follow its progress in real time.
Returns & Exchanges
What is your return policy?
You have 14 days to return any item that does not suit you. Items must be unworn, unwashed, with their original tags.
How do I make a return?
Log in to your account, go to your order, and follow the instructions to initiate a return. You will receive a return label by email.
Are returns free?
Yes, returns are free according to our procedure indicated on the site.
Can I exchange an item instead of returning it?
Yes, you can request an exchange by following the same procedure as for a return.
Sizes & Fit
How do I choose my size?
Each product includes a "size and fit" section indicating whether you should take your usual size or size up or down. Follow these guidelines for an optimal choice. Our team is available if you have any doubts.
What if my size is not available?
Sign up for restock alerts on the product page to be notified as soon as your size is back in stock.
Products & Care
How do I care for my product?
To preserve the quality and durability of your item, refer to the care instructions indicated on the product page.
Payment & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Klarna, JCB, Diners Club, Discover cards, as well as Apple Pay and Google Pay.
Are my information secure?
Yes, your personal and banking information is protected by advanced security protocols and full encryption.
Can I pay in installments?
Yes, installment payment is available via PayPal or Klarna at checkout.
Other / Customer Service
Do you offer gift cards?
Yes, we offer virtual gift cards. For any request, please contact us directly at contact@ace-denim.com
Contact
How can I contact you?
You can reach us by email at contact@ace-denim.com. We usually respond within 24 hours.