Terms of sale

GENERAL TERMS AND CONDITIONS OF SALE

Updated as of 08/05/2025

PREAMBLE

The website https://www.ace-denim.com/ (hereinafter the "Site") is published by the company ACE DENIM, a simplified joint-stock company (SAS) with a share capital of €10,000, whose registered office is located at 91, rue du Faubourg Saint-Honoré – 75008 PARIS, registered with the Paris Trade and Companies Register under number 844 857 789, and whose intra-community VAT number is FR45844857789 (hereinafter "ACE DENIM").

The Site offers for sale products under the ACE DENIM brand, owned by the company ACE DENIM (hereinafter referred to as the "Product(s)").

ARTICLE 1 – SCOPE AND ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE

The Site is reserved for natural persons acting as consumers for personal purposes who browse or purchase Products on the Site (hereinafter the “Client(s)”). The Client declares and warrants that they are acting as the final consumer of the Products ordered.

These general terms and conditions of sale (hereinafter the “GTC”) apply to all orders and sales (hereinafter jointly referred to as the “Order(s)”) of Products placed on the Site with ACE DENIM by the Client (collectively the “Parties”).

The purpose of these GTC is to define the conditions under which the Products are sold by ACE DENIM to the Clients. They govern the rights and obligations of the Parties resulting from the Order of Products offered on the Site.

The Parties agree that their relationship shall be governed exclusively by these GTC.

The Client declares and warrants that they have the legal capacity to enter into a contract.

The Client must read and accept the GTC prior to placing any Order. The GTC are available on the Site. Ordering a Product on the Site implies full, unconditional, and unreserved acceptance of the GTC by the Client.

ACE DENIM reserves the right to amend or update these GTC at any time by publishing a new version on the Site. The applicable version of the GTC is the one available on the Site at the time of the Order.

ARTICLE 2 – SITE ACCESS AND CLIENT ACCOUNT MANAGEMENT

2.1 Site Accessibility

The Site is accessible at any time to any user with an Internet connection, subject to interruptions for maintenance or security purposes by ACE DENIM or its service providers. ACE DENIM shall use reasonable efforts to notify Clients of any foreseeable or scheduled interruptions.

Access to and use of the Site may also be suspended in cases of force majeure.

Without prior notice, ACE DENIM may make changes to the Site for any reason it deems necessary.

ACE DENIM shall not be held liable for any damage to the Client’s computer system caused by the transmission of a virus or other malicious software designed to damage or impair the functionality of any device or interfere with its normal operation, including through any content downloaded by the Client or the software they use. The Client acknowledges it is their responsibility to install and update adequate antivirus and security software on their device to protect it from harmful code, viruses, or other potentially damaging elements.

2.2 Client Accounts

Any Client may create a personal and nominative account containing their information to facilitate Orders on the Site (hereinafter the "Account").

The Client agrees to maintain only one Account, linked to a unique email address and password, which they are solely responsible for. Clients are encouraged to regularly update their password to maintain the Account’s security.

ACE DENIM will validate the Account creation and send a confirmation email to the address provided by the Client.

The Client is fully responsible for the accuracy and completeness of the information provided when creating and managing their Account and agrees to update it when necessary.

The Client guarantees that the information they provide to ACE DENIM is accurate and not that of a third party. Otherwise, ACE DENIM shall not be held liable.

ACE DENIM reserves the right to refuse the creation of an Account, or to suspend or delete an Account at its sole discretion, after informing the Client. This may occur, for example, if the Client has a duplicate Account, if the Account data is inaccurate, due to inappropriate behavior, non-payment or partial payment of an Order or a previous Order, or in cases of suspected or proven fraud.

ARTICLE 3 – PRODUCTS

The Products offered for sale are those displayed and described on the Site at the time the Client browses the Site, subject to availability. This information is updated automatically in real-time.

ACE DENIM is committed to providing faithful representations and descriptions of the Products on the Site to best inform the Client. However, occasional errors, typographical mistakes, or incorrect information may appear on the Site without engaging the liability of ACE DENIM, which the Client acknowledges and accepts. In general, any obviously inaccurate information shall not be binding on ACE DENIM.

The characteristics of the Products are indicated on their respective pages. Photographs, visuals, staging, and product descriptions are for illustration purposes only and are not contractually binding. They shall not incur the liability of ACE DENIM.

ACE DENIM undertakes to fulfill Orders within the limits of available stock. If a Product is unavailable, ACE DENIM will inform the Client as soon as possible and refund the Order within five (5) business days.

Products that are out of stock are either automatically removed from the Site or clearly marked as unavailable.

ARTICLE 4 – ORDERING

4.1 Accuracy of Information Provided

The Client is responsible for the accuracy of all information provided when placing an Order.

ACE DENIM cannot be held liable for any issues in processing the Order due to incorrect or incomplete information provided by the Client.

Providing personal data is necessary for processing and delivering Orders and for issuing invoices.

For more information on how your personal data is processed, please refer to our Privacy Policy.

4.2 Order Procedure

The Client may browse the Site freely and view the various Products offered without being obligated to place an Order.

Product Orders are completed directly on the Site. To place an Order, the Client must follow the steps below. Otherwise, the Order will not be considered complete.

4.2.1 Order Entry

While browsing the Site, the Client can select Products of interest (including size, material, and color) by adding them to a virtual shopping cart to review selected items, adjust quantities, view the final cost, and make an informed purchase decision (hereinafter the "Cart").

To place an Order, the Client must first add the selected Product(s) to the Cart by clicking "ADD TO CART."

At any time, the Client may:

View the number of items in the Cart and obtain detailed information by clicking "CART" or an equivalent icon, accessible on all Site pages;

Continue browsing by clicking "BACK TO SHOP" from the Cart page;

Remove an item by clicking "REMOVE" or an equivalent icon;

Adjust quantities of items in the Cart;

Finalize Product selection and proceed to checkout by clicking "CHECKOUT."

To finalize an Order, the Client must:

Log in to their Account by clicking "SIGN IN" and entering their email and password,

or

Create an Account or proceed as a guest by entering contact, shipping, and payment details during checkout;

Accurately complete the form with their contact details (email), shipping information (name, surname, company if applicable, address, phone number), shipping method, and payment method (credit card or PayPal).

For more information about how your personal data is processed, please refer to our Privacy Policy.

4.2.2 Order Confirmation

Once all required information has been provided, and in accordance with Article 1127-2 of the French Civil Code, the Client is given the opportunity to verify the Order details and total cost before confirming, by clicking on "REVIEW ORDER."

After verification, the Client must click "PAY NOW" to give final consent and confirm the Order.

This final confirmation implies acceptance of a binding sales contract with ACE DENIM, subject to Product availability and successful payment authorization.

The Client will receive, without undue delay, an order confirmation email once payment has been accepted. This email will summarize the Order, including the Product(s) purchased, billing and shipping addresses, and a link to track the delivery.

The Order confirmation constitutes formation of the sales contract between the Parties and acceptance of the GTC, the selected Products, and the associated prices and fees.

4.2.3 Post-Order and Delivery

“Delivery” refers to the transfer of physical possession of the Product(s) to the Client, in accordance with Article L.216-1 of the French Consumer Code.

Once prepared, the Order is shipped to the postal address provided by the Client, using the delivery method selected.

Delivery options and rates vary by destination country and carrier. These are presented to the Client before Order confirmation.

Delivery is carried out mainly by So’Colissimo, Chronopost, and United Parcel Services (UPS). Other carriers may be used based on the destination. The Client will be informed of such changes and any additional costs prior to confirming the Order.

ACE DENIM will make every effort to prepare and ship Orders within one (1) to five (5) business days following the day after Order confirmation.

Standard delivery times are as follows:

Up to 5 business days for metropolitan France,

Up to 12 business days for all other destinations.

If ACE DENIM becomes aware of any delivery delays, it will notify the Client as soon as possible.

In the event of loss, incident, or a delay exceeding 5 business days after the stated delivery date (e.g., marked as delivered but not received), the Client must inform ACE DENIM promptly so that an investigation may be initiated.

If the issue is due to incorrect or incomplete Client-provided information, the Client may request redelivery or a refund.

If the parcel is declared lost, ACE DENIM may either resend the Order or issue a full refund (including shipping costs).

ACE DENIM disclaims any responsibility for delivery delays caused by the carrier, including in cases of strikes or loss.

If the Client notices any irregularities upon delivery (e.g., open package, damaged or missing item), they must note it immediately in writing on the delivery slip and sign it.

Without a legitimate reason, any claim submitted to ACE DENIM more than 14 days after delivery will be inadmissible.

The Site’s Customer Service (hereinafter “Customer Service”) is available for questions related to Orders. Contact: contact@ace-denim.com, Monday to Friday, from 9:30 a.m. to 5:30 p.m.

4.3 Order Cancellation and Refusal

ACE DENIM reserves the right to refuse an Order that appears abnormal, made in bad faith, or for any legitimate reason, including inappropriate Client behavior, payment issues, an ongoing dispute, or suspected or confirmed fraud.

ACE DENIM strictly prohibits the use of the Site for professional purposes, particularly for resale. Orders placed in quantities exceeding normal consumer needs may be refused.

ACE DENIM shall not be liable to the Client or third parties for any damages resulting from removing a Product from the Site, modifying content, or refusing to process an Order after confirmation.

ARTICLE 5 – PRICE

The prices of the Products are expressed in euros, inclusive of all taxes (VAT included), but excluding delivery and shipping fees, which are added at checkout and confirmed prior to the final Order validation.

Shipping fees vary depending on the geographic delivery zone and the shipping method selected. Detailed pricing is displayed during the checkout process and is also available on the "Delivery" page of the Site.

All displayed prices (at the latest during final Order validation) include the value-added tax (VAT) applicable in France or in the country of delivery within the European Union.

Any applicable customs duties or additional taxes must be paid directly by the Client to the carrier or the relevant authorities.

The final price payable by the Client for the Product is the one shown on the Site at the time the Order is confirmed, after applying any valid promotional codes.

ACE DENIM reserves the right to modify the prices of Products at any time without prior notice. However, price changes do not apply retroactively and shall not affect Orders already validated by the Client, even if they are still being processed at the time of the price update.

Any costs related to accessing the Site (e.g., internet connection fees) remain the exclusive responsibility of the Client.

ARTICLE 6 – PROMOTIONAL OFFERS AND DISCOUNT CODES

Clients may benefit from promotional offers and discount codes (hereinafter “Promotions”) that are valid at the time and date of the Order and which have been previously sent to them by mail or email.

To use such Promotions, the Client must:

Meet the specific eligibility conditions of the Promotion (such as validity period, applicable Products, minimum quantity or price thresholds, etc.);

Enter and validate the promotional code in the designated field on the “CART” page before finalizing payment.

The Client undertakes to comply with the specific usage conditions of the Promotions and to use them in good faith and strictly for personal use.

It is the Client’s sole responsibility to ensure the Promotion has been correctly applied before confirming the Order. ACE DENIM shall not be held responsible for any failure to apply a Promotion due to incorrect code entry or non-compliance with eligibility conditions.

Sales or other commercial offers not requiring a code will be automatically displayed on the Site and applied in the Cart.

ARTICLE 7 – PAYMENT

Payment for the Order is made online via the secure platform of the payment service provider STRIPE, PayPal, Klarna, or through Google Pay or Apple Pay.

STRIPE (France) EURL is a limited liability company registered with the Paris Trade and Companies Register under number 807 572 011, with its registered office at 10, Boulevard Haussmann – 75009 Paris. For more information, visit: https://stripe.com/en-fr.

PAYPAL (Europe) S.à.r.l. et Cie is a Luxembourg partnership limited by shares, registered under number B118349 with the Luxembourg Trade and Companies Register, with its registered office at 22-24, Boulevard Royal – L-2449 Luxembourg. More information: https://www.paypal.com.

GOOGLE FRANCE (Google Pay), registered under number 443 061 841 with the Paris Trade and Companies Register, has its head office at 8 rue de Londres – 75009 Paris. Payments via Google Pay are secure and processed by Google. ACE DENIM neither collects nor stores any banking data related to this payment method.

KLARNA BANK AB (publ), registered with the Swedish Companies Registration Office under number 556737-0431, with registered office at Sveavägen 46, 111 34 Stockholm. Payment via Klarna may involve a credit check. By selecting this option, the Client agrees to the transmission of personal data to Klarna for verification purposes. More information: https://www.klarna.com/fr/legal/.

APPLE FRANCE (Apple Pay), registered under number 322 120 916 with the Paris Trade and Companies Register, with registered office at 7 place d’Iéna – 75116 Paris. Payment via Apple Pay is governed by Apple Pay’s terms of use: https://www.apple.com/fr/legal/applepayments/. ACE DENIM never stores any Client banking data.

The Client provides the necessary payment information (e.g., credit/debit card number and expiration date), which is transferred securely to the relevant payment service provider for remote electronic transaction processing. ACE DENIM does not access this information.

These details are used solely for processing the Order, handling returns and refunds, or reporting fraud to the competent authorities.

At the final stage of payment, the Client may be asked to enter a verification code received by SMS or email to confirm their identity. This is part of the 3D Secure protocol implemented by STRIPE.

By entering their card information and confirming the payment, the Client authorizes ACE DENIM to debit the total amount of the Order (including shipping fees) from their card upon confirmation.

If the payment is refused for any reason, the Order will be canceled automatically, and ACE DENIM shall bear no responsibility. The Client will be notified by email.

Any fees charged by the Client’s bank or card issuer in connection with the Order remain the sole responsibility of the Client.

For more information about how your personal data is processed, please refer to our Privacy Policy.

ARTICLE 8 – RETENTION OF TITLE AND TRANSFER OF RISK

The Products remain the property of ACE DENIM until full payment of the Order price has been received.

The risk of loss or damage to the Products passes to the Client upon delivery to the Client or a third party designated by the Client, other than the carrier appointed by ACE DENIM, in accordance with Article L.216-1 of the French Consumer Code.

ARTICLE 9 – RIGHT OF WITHDRAWAL – RETURNS – REFUNDS

In accordance with Article L.221-18 of the French Consumer Code, the Client has a right of withdrawal of 14 days from the date of delivery of the Order to the Client or to a designated third party, without being required to provide any justification.

If this right is not exercised within the 14-day period, the sale becomes final, and no cancellation or refund will be granted.

Returns are only accepted from the country where the Products were delivered.

To exercise the right of withdrawal, the Client must follow the procedure below:

Initiate the return via their Account by clicking on “REQUEST A RETURN” and filling in the required information. The Client can then select the Product(s) to return and request either a refund or a store credit.

Clients without an Account may exercise their withdrawal right by completing the standard form provided in Annex 1 of the GTC. This form must be sent either:

by email to contact@ace-denim.com, or

by regular mail to:

ACE DENIM Paris – Returns Department – c/o New Vogue SAS – 17 rue de l’Epau – 59230 Sars et Rosières – France

Return the Product(s) within 14 days of the withdrawal request, in their original packaging, with all accessories, tags intact, in new, unworn, unwashed, and unaltered condition, accompanied by the invoice and the withdrawal form (Annex 1).

Products and documents must be sent to:

ACE DENIM PARIS

Returns Department

c/o New Vogue SAS

24 rue de l’Epau

59230 Sars et Rosières – France

Products that do not meet these return conditions (including incomplete, worn, damaged, washed, or altered items) will not be refunded. ACE DENIM also reserves the right to refuse refunds in case of suspected fraud, abuse, or bad faith.

Returns of orders placed on the Site will not be accepted in ACE DENIM physical stores, if applicable.

Return shipping costs and risks are the sole responsibility of the Client. Clients are advised to use tracked Colissimo with proof of shipment and to keep the receipt and tracking number until ACE DENIM confirms receipt of the return.

Handling the item for the purpose of checking its compliance does not affect the Client’s right of withdrawal or legal guarantees.

Once the returned Product(s) have been received and inspected, ACE DENIM will issue a refund using the same payment method used for the initial Order, within 14 days from the Client’s expression of withdrawal.

The initial delivery costs will also be refunded. However, any additional taxes or charges (e.g., customs duties) paid by the Client are not refundable.

If the return results from an error by ACE DENIM, all initial delivery costs will also be refunded.

In other cases, the return costs remain at the Client’s expense.

ACE DENIM reserves the right to withhold the refund until the Products have been received or until the Client provides proof of return shipment, whichever occurs first.

Returned Products are not eligible for exchange. Clients wishing to obtain another item must place a new Order at the current price listed on the Site.

For further information or questions regarding the GTC or online sales, Clients may contact Customer Service at: contact@ace-denim.com, including the Order reference number.

For more information about how your personal data is processed, please refer to our Privacy Policy.

ARTICLE 10 – LEGAL GUARANTEES

The Client must check that the Products received correspond to the Order and are free from defects.

All Products sold by ACE DENIM are covered by the legal guarantee of conformity (Articles L.217-3 to L.217-17 of the French Consumer Code) and the warranty against hidden defects (Articles 1641 to 1649 of the French Civil Code).

These legal guarantees operate independently of the right of withdrawal provided in Article 9.

To exercise these guarantees or file a claim regarding a defective, damaged, non-compliant, or incorrect Product, the Client must contact Customer Service within the applicable legal timeframes by email at contact@ace-denim.com, or by post at:

ACE DENIM Paris – Returns Department – c/o New Vogue SAS – 17 rue de l’Epau – 59230 Sars et Rosières – France

Return shipping costs and re-shipment of the replacement Product will be borne by ACE DENIM.

The refund will be issued upon receipt of the returned item or of proof of its return, within 14 days.

ACE DENIM will issue the refund using the same method of payment as that used for the original Order, unless otherwise agreed with the Client, and without additional fees.

However, these guarantees do not apply in the following cases:

Products have been altered or modified by the Client;

The alleged defect was visible at delivery and was not reported;

The Client was aware, or could not reasonably have been unaware, of the defect at the time of purchase or delivery;

The Products were damaged after delivery due to misuse or failure to follow care instructions.

ARTICLE 11 – FRAUD PREVENTION

ACE DENIM cannot be held liable in cases of fraud, identity theft, account misuse, or unauthorized use of Client data to place an Order.

However, ACE DENIM reserves the right to carry out address and identity verification checks on certain Orders to ensure that the individual whose payment method is used is indeed the person placing the Order. These checks are strictly limited to preventing fraudulent use of bank card numbers on the Site.

ARTICLE 12 – FORCE MAJEURE

If an event of force majeure, as defined by French case law, occurs and prevents the performance of an Order, its delivery, or the execution of these GTC, ACE DENIM shall inform the Client as soon as possible, and within fifteen (15) days at the latest from the occurrence of the event, via email using the contact details provided by the Client at the time of the Order.

Events expressly considered as force majeure or fortuitous events include, in addition to those usually recognized by the courts, the following:

total or partial strikes,

riots, civil unrest,

industrial actions or disputes,

war, terrorism,

epidemics, pandemics,

natural disasters (floods, fires, storms, earthquakes),

governmental restrictions,

changes in laws or regulations affecting online commerce,

disruptions in telecommunications or IT systems,

and any other unforeseeable and unavoidable event beyond the Parties’ control.

All obligations of the Parties shall be suspended for the duration of the force majeure event, without any compensation.

If the force majeure event lasts longer than one (1) month, either Party may terminate the affected transaction without liability.

ARTICLE 13 – INTELLECTUAL PROPERTY

The brand “ACE DENIM” and, more broadly, all illustrations, images, logos, slogans, and audio elements appearing on the Products, the Site, its infrastructure, accessories, or packaging, whether registered or not, are and shall remain the exclusive property of ACE DENIM.

Any full or partial reproduction, modification, or use of these trademarks, designs, models, image rights, illustrations, images, logos, slogans, or audio elements, on any medium and for any purpose, without the prior written consent of ACE DENIM, is strictly prohibited.

The same applies to any combination with other trademarks, symbols, logos, audio elements, or generally any distinctive sign intended to create a composite logo. This also applies to all copyrights, design rights, and patents owned by ACE DENIM.

Use of the Site (including downloading, reproduction, transmission, or display of any of its content) for purposes other than strictly personal, private, and non-commercial is strictly prohibited.

Any breach of these provisions exposes the offender to civil and criminal penalties under French Intellectual Property Law, including for copyright and trademark infringement, and under the French Civil and Consumer Codes.

ARTICLE 14 – PERSONAL DATA

We process your personal data with the utmost care, confidentiality, and in compliance with the applicable legal framework.

For more information on how your data is processed, please refer to our Privacy Policy.

In accordance with the General Data Protection Regulation (GDPR), Clients may exercise their rights of access, rectification, erasure, objection, or data portability at any time by contacting: contact@ace-denim.com.

ARTICLE 15 – ENTIRE AGREEMENT

These GTC and the Order summary sent to the Client constitute the full contractual agreement between the Parties. In the event of any contradiction, the GTC shall prevail.

If any provision of these GTC is held to be invalid under a law, regulation, or a final decision by a competent court, the remaining provisions shall remain fully valid and enforceable.

ARTICLE 16 – CLAIMS – APPLICABLE LAW – COMPETENT JURISDICTION

In the event of a dispute arising in connection with an Order, the Client may submit a written complaint to Customer Service at contact@ace-denim.com.

These GTC and the contractual relationship between ACE DENIM and the Client are governed by French law. Any dispute concerning their interpretation and/or execution shall fall under the jurisdiction of the competent French courts.

ACE DENIM will make every effort to reach an amicable resolution before resorting to legal proceedings. If no agreement is reached within 20 days following receipt of a registered letter with acknowledgment of receipt from either Party, the dispute may be submitted to the competent court in the place of delivery, in accordance with applicable rules of jurisdiction.

Pursuant to Article 14 of Regulation (EU) No. 524/2013, Clients are informed of the existence of an online dispute resolution platform set up by the European Commission, accessible at:

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show&lng=EN

ANNEX 1 – MODEL WITHDRAWAL FORM

(To be sent by registered letter with acknowledgment of receipt)

Client’s First and Last Name

Client’s Address

Postal Code – City

Recipient:

ACE DENIM Paris

Returns Department

c/o New Vogue SAS

17 rue de l’Epau

59230 Sars et Rosières

France

Location, Date

Subject: Withdrawal Notice

Madam, Sir,

On [insert order date], I placed an order for [insert product name] which you delivered to me on [insert delivery date].

In accordance with Article L.221-18 of the French Consumer Code, I hereby exercise my right of withdrawal.

I therefore request a full refund of the amount of €[insert amount] that I paid at the time of ordering, within 14 days as stipulated by Article L.221-24 of the French Consumer Code.

Please find enclosed the item [insert returned product] being returned to you.

(Optionally) If I do not receive a response, I reserve the right to take legal action.

Sincerely,

Signature

ANNEX 2 – EXCERPTS: LEGAL GUARANTEE OF CONFORMITY (Articles L.217-3 to L.217-17 of the French Consumer Code)