Terms of sale
Article 1
Any sale contracted electronically with our company on the site www.ace-denim.com is subject to these general conditions of sale.
They can be viewed in French and printed following the instructions on the customer's Internet browser.
For any additional information, the customer can contact customer service at: contact@acedenim.com
Article 2 - Identification of the author of the offer
Company “Ace Denim”.
Ace Denim SAS
Registered in the Paris trade and companies register under number 844 857 789
Head office 91 rue du Faubourg Saint-Honoré, 75008 Paris France
VAT: FR45 844 857 789
Contact email :
contact@ace-denim.com
Host :
Infomania
Article 3 - Consumer information
The customer receives the information provided for in articles L 121-18 and L 121-19 of the Consumer Code, before and after the conclusion of the sale and in particular by these general conditions of sale of which he declares to have read before validation of his order and to which he has access from the site www.ace-denim.com
The photos of the items for sale on the site www.ace-denim.com have no contractual value and are likely to vary slightly from the items themselves.
Article 4 - Prices and conditions of validity
The services of the site www.ace-denim.com are offered in Metropolitan France, Corsica and Monaco, and in French.
The prices of products sold on the site www.ace-denim.com are indicated by item and reference and are inclusive of all taxes (TTC) but excluding delivery costs.
At the time of validation of the order, the price to be paid by the customer means the all-inclusive price, i.e. the sum of the price including tax of the items which make up the order, increased by delivery costs.
The connection costs inherent in accessing the site remain the responsibility of the customer.
The conditions of validity of our product and price offers are determined by updating the site when our collections or promotions are released and remain applicable as long as they remain accessible by us.
Delivery times will be indicated before final validation of the order.
The products on sale on the site www.ace-denim.com are available while stocks last. Items that are completely out of stock are automatically removed from the site.
If the item(s) ordered become unavailable after placing the order, Ace Denim will inform the customer by email and the order will be automatically canceled and the customer immediately refunded.
Article 5 - Stages of concluding the sale
1. Dial the address www.ace-denim.com
2. Follow the instructions on the site.
3. Follow the instructions necessary to open a customer account.
4. Fill out the order form.
5. Check the elements of your order, identify and correct any errors made during entry.
6. Validate the order, the total price of all items ordered excluding delivery costs and the all-inclusive price, that is to say of all items, delivery costs included, by clicking on “Pay your order” to pay.
7. To make secure payment for your Ace Denim order, follow the instructions on the secure payment server of our partner STRIPE. Your bank account or Paypal account will be debited for the all-inclusive price including the total price of the items shipped and delivery charges.
8. You will receive electronically an acknowledgment of receipt serving as confirmation of your order.
9. You will receive an email confirming the shipment of your order electronically. If you have chosen to be delivered via La POSTE services, “colissimo”, a link to the site www.colissimo.fr to track your package will be communicated to you in this email.
10. You receive your package at the delivery address you indicated when ordering.
When establishing the account opening form, communicating his personal data, his bank card number and the confidential data relating thereto and validating the order, the customer undertakes to respect of these contractual conditions in application of the communication of these elements by electronic means serving as proof of its consent and commitment in application of article 1316-1 of the civil code.
Ace Denim may refuse to honor any order that is abnormal or abusive.
Article 6 - Secure payment
Payment for customer purchases is made by bank cards or via Paypal.
In accordance with the provisions of Article L 132-2 of the Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable. By providing his bank card number and the aforementioned information, the customer authorizes Ace Denim SAS to debit his credit card for the total amount including tax of his order (delivery costs included).
The customer's bank card is debited upon validation of payment for the order.
To this end, the customer confirms that he is the holder of the bank card to be debited and that the name appearing on this bank card to be debited is indeed his own then communicates in a secure environment on the site of our payment partner STRIPE, the sixteen-digit number and the expiration date, appearing on the front of their bank card, as well as, where applicable, the numbers of the visual cryptogram appearing on the back of their bank card.
At the final stage of payment validation, you will be asked for a code to verify the identity of the card holder. This code will be sent to you by email or SMS within a few seconds. This step is part of STRIPE's "3D Secure" payment security process.
The customer certifies having the necessary authorizations to make payment by credit card. In the context of payment by bank card without authentication, the payment order may be repudiated in the event of fraudulent use of the card, in accordance with the contract concluded between the customer and his banking establishment.
Ace Denim reserves the freedom to verify the personal data provided by the customer and to adopt the measures it deems necessary (request for supporting documents and/or cancellation of the order) to verify that the person whose bank account is debited is the one who placed the order and thus avoid any fraudulent use of bank card numbers on its site.
The products ordered remain the property of Ace Denim SAS until full payment of the invoice.
STRIPE is the only one, through its secure space, to have knowledge of the customer's banking information. This information is not transmitted in any way on the site www.ace-denim.com
Article 7 - Shipping and delivery
DISPATCH :
All our orders are processed and shipped within 48 hours of placing the order. Except during the weekend because our depot is closed. Orders from Friday, Saturday and Sunday will therefore be shipped the following Tuesday. Unless there is a computer bug, in this case depending on the severity of the problem, our technicians will do their best to resolve it as soon as possible.
SHIPPING TO FRANCE:
You can opt for the delivery methods:
- by So'Colissimo to your home. Shipping costs are free for all orders in Europe.
The place of delivery must be located in Metropolitan France, Monaco and Corsica.
In all cases, shipping is carried out by Chronopost within 48 to 72 hours of sending the package.
INTERNATIONAL SHIPPING:
For all other destinations not included above the shipping costs are 14€ or 29€.
You can opt for delivery to your home.
COLISSIMO OPERATION
In the event of absence during a So'Colissimo home delivery, a delivery notice is left by the carrier: the customer must then go to the post office indicated on the delivery notice to collect their package within 15 days following the date of filing of this notice. He will need to bring an identity document. After this period, the package will be returned to Ace Denim. The e-boutique Customer Relations Department will then contact the customer for a possible reshipment at the customer's expense, or a refund of the order.
HOW SHOP DELIVERY WORKS (available soon)
To collect their package in store, the customer must present proof of identity or, if it is impossible to come, the customer must notify customer service of the name of the person authorized to pick up the package. We will then inform the store. The package will be given to him upon signature of a collection slip. The customer has 1 month to collect their package, beyond this time the package will be returned to our warehouses. The e-boutique Customer Relations department will then contact the customer for a possible reshipment; in this case the shipping costs of €8 will be borne by the customer. If there is no response from the customer, Ace Denim will issue a refund deducted from the shipping costs of €8 for re-routing. We advise customers to open their packages at the store, so in the event of non-compliant delivery, they can notify the store directly.
SHIPPING CONFIRMATION EMAIL
When your package leaves our warehouses, you will receive a shipping confirmation email the same day. This email indicates the Colissimo number, so with this number you will be able, if necessary, to follow the progress of your package on the Colissimo “parcel tracking” site: http://www.colissimo.fr /individuals/home.jsp
Each delivery is deemed to have been made as soon as the product is made available to the customer, evidenced by the delivery tracking offered on the Colissimo website mentioned above.
LATE DELIVERY
If 5 working days after shipping the package, the customer has no news of their order, they can track the package on the Colissimo website with the number communicated in the shipping confirmation email. . If the indications say that the package is delivered: * the package may be at your post office, it happens that the package could not be delivered and that no receipt was slipped into the mailbox. In this case, go to the post office with proof of identity and the colissimo number. * the package may have been given to a third person (neighbor, concierge, etc.) so you should ask around.
LOST PACKAGE
If neither the post office nor Colissimo delivery tracking say they have trace of the package, the customer must then contact Ace Denim Customer Service. We will then try to investigate to find out where the package is and what may have happened.
*If the package is returned to the sender due to an addressing problem, it will be returned to the customer unless the customer wishes to be refunded instead.
* If the package is declared lost, Ace Denim can either send a new package with confirmation of the address or refund the order (products and shipping costs). If the information cannot be provided immediately by telephone, we will call customers back to notify them of the outcome of our investigation.
OPEN, DAMAGED PACKAGE
It is the customer's responsibility to check shipments upon arrival and possibly refuse the package if it is likely to have been opened or if it shows obvious signs of deterioration. If the customer receives the package and notices that the goods have been damaged, he must send his complaints by e-mail, within 7 working days, not including public holidays, following delivery of the products.
COMPLIANCE OF DELIVERY
The customer must ensure that the items delivered to him correspond to his order. In the event that the items delivered do not conform in nature, quality or quantity to the specifications indicated in the delivery note, the customer must notify customer service, we will then indicate the procedure to follow.
DUMP
The following are considered in particular as cases of force majeure relieving Ace Denim SAS of its obligation to deliver: war, riot, fire, flood, strikes, accidents, inability to be supplied, etc.
As this is an electronic sale, no complaints of any kind can be processed in store.
Article 8 - Return policy
In accordance with the consumer code, Ace Denim grants the customer a cooling-off period. This is 15 (fifteen) clear days from delivery to reconsider the purchasing decision and return the item(s) ordered.
Beyond this 15-day period, no returns will be accepted. The return request is made directly via your customer area, by selecting the order concerned. A “Make a return” button is then offered to you, you must click on it and follow the procedure. You then have the option of requesting a refund for the returned product or keeping the amount of the product in the form of a credit.
In all cases, the items must be returned in their original packaging, complete, labeled, new, unworn, unwashed. Accompanied by the return slip invoice that you must complete (this form is always attached to the order). Once completed, this document must be included in your return package to the following address:
Ace Denim Paris
Return Service
c/o New Vogue SAS
17 rue de l'Epau
59230 Sars
No refunds can be accepted in Ace Denim stores.
Returned items which do not meet the conditions listed above (return in their original packaging, complete, labeled, new, unworn, unwashed above) or which are damaged, damaged, deteriorated or soiled by the customer will not be refunded.
Return risks are always the responsibility of the customer. The customer is therefore strongly encouraged to return the package by tracked Colissimo (without signature) which provides proof of its shipment, using the form received with the first shipment. It is advisable to keep the receipt for the return shipment until the package is delivered.
Reimbursement conditions for returned products and coverage of return costs
Once the goods have been received, checked and accepted by our services, the reimbursement of the returned items will be made by crediting the bank card used for payment, at the latest within 14 days following receipt of the return.
If the return is due to an error on our part, the “outbound” and “return” delivery costs which were paid by the customer will be refunded.
In all other cases, the costs of returning the items are the responsibility of the customer.
If the customer returns the entire order during the 15-day reflection period, the delivery costs of their initial order will be refunded.
Please note: Products purchased on the e-boutique cannot be exchanged by mail.
Exchange is only possible in store, for a different size or a product of greater or equal value to the returned item. It will take place while stocks last in store. The customer can find the list and contact details of our stores in the “our stores” section of the site at the top of the home page.
To carry out the exchange in store, the customer must also present themselves with the purchase invoice and their product in its packaging, labeled, new, unworn and unwashed.
If the customer wishes to make an exchange by mail, they will have to return the product, then we will issue a refund. He will then have to repeat his order on the site.
For any other information, complaint or question relating to the conditions of mail order sales put in place by the company ELEPHANT Power SA or to the items themselves, customers should contact the e-boutique Customer Relations Department by email at the address following: contact@ace-denim.com, recalling the order reference.
Article 9 - Guarantee and liability
The specific warranty conditions given to the customer with the item delivered and the items sold on the site www.ace-denim.com are subject to the warranty conditions provided for by law.
In the event of non-compliance of an item, the customer may choose, after returning the product under the conditions of article 8, to either be delivered a product or item identical to that ordered within the limit of available stocks, or be reimbursed for the item ordered within 15 days of the request.
The costs of returning the non-compliant product, as well as the delivery of another replacement product, will be the responsibility of Ace Denim.
These provisions do not deprive the customer of his right of withdrawal provided for in article 8.
Ace Denim SAS cannot be held liable for:
- in the event of failure to fulfill contractual obligations due to a fortuitous event or a case of force majeure.
- in the event of non-substantial differences between the photos, texts and illustrations of the articles on our site and the articles ordered.
Article 10 - Data confidentiality
Ace Denim SAS is committed to protecting and ensuring the security and confidentiality of its Customers’ personal data. In the event of a personal data breach,Ace Denim SAS notify the violation in question to the CNIL as soon as possible, upon discovery thereof. If the violation of personal data is likely to create a high risk for the rights and freedoms of a Customer Ace Denim SAS inform the data subject of the personal data breach as soon as possible. The table below shows the personal data that we may collect, and for what use. The first column shows the data collected and the second column shows the use made of it by Ace Denim SAS .
1. Creation and management of a customer account, carried out in stores, on the websites of Ace Denim SAS or via social networks.
A- Data collected
•Nom
•Prénom
•Civilité
•Courriel
• Postal address
•Home phone number
•Phone number
•Date of birth
•Username, username and password
•Your size for different types of products sold by the company (stockings, etc.)
•Information on orders placed
•Profile on social networks from the moment you create an account via social networks
B - Use of this data
•Manage your customer account
•Manage your orders
•Manage satisfaction surveys
•Communicate with you to answer your questions with our team
•Manage promotional actions that correspond to your profile and your preferences, from the moment you agree to receive them.
•Produce statistics
2. Subscription to our newsletters and our commercial communications via the Ace Denim website, our stores, competitions or via social networks.
A - Data collected
•Nom
•Prénom
•Civilité
•Courriel
B- Use of this data
•Profile on social networks from the moment you create an account via social networks
•Personal preferences
•Manage promotional actions that correspond to your profile and your preferences, from the moment you agree to receive them
•Produce statistics
3. Relationship with our Customer Service
A - Data collected
•Nom
•Prénom
•Courriel
•Postal address for delivery
•Postal address for invoicing
•Home phone number
•Phone number
•Information relating to any transaction, including products purchased
•Payment method
•Purchase history
B - Use of this data
•Answer all of your questions
•Produce statistics
4. Purchases and management of orders made in stores or on the company's websitesAce Denim SAS
A - Data collected
•Nom
•Prénom
•Courriel
•Postal address for delivery
•Postal address for invoicing
•Home phone number
•Phone number
•Information relating to any transaction, including products purchased
•Payment method
•Purchase history
B - Use of data
•Contact you by all means at our disposal to help you finalize your order
•Inform you of the availability of a product you wish to purchase
•Process and ensure the proper deliverability of your order
•Manage payment for your order.
In no way Ace Denim SAS does not receive, record or store anything concerning your banking information. Payment information is directly collected by payment service providers (banking establishment, Paypal)
•Manage any contact you have with us regarding your order
•Enrich your profile if you make a purchase with your account information
•Evaluate your satisfaction following the purchase
•Manage any dispute related to a purchase
•Produce statistics
5. Your navigation through cookies or similar technologies:
A - Data collected
•Connection data
•Pages viewed
•Ads you clicked on
•Products you searched for
•Votre localisation
•Duration of your visit
•Products that you have chosen to compose your shopping basket.
B - Use of this data
•Ensure harmonious navigation in relation to the device used (desktop computer, mobile phone, tablet, etc.)
•Offer you advertisements linked to your browsing history
•Produce statistics
6. User Generated Content
A - Data collected
•Nom
•Prénom
•Civilité
•Courriel
•Photographie
•Editorial content
• Postal address
•Home phone number
•Phone number
•Date of birth
•Identifier, username and password
•Your size for different types of products sold by the company (top, bottom, shoes, etc.)
•Profile on social networks from the moment you create an account via social networks
B - Use of this data
•Publish your comments or content on our online store or on our various social networks
•Highlight our products to the Ace Denim community (its customers, newsletter subscribers, etc.)
•Produce statistics.
Your personal data is kept for the time necessary to achieve the purpose for which we hold this data, in order to meet your needs or to fulfill our legal obligations. We do not offer or sell your personal data to third parties. The personal data that you communicate to Ace Denim SAS may also be processed on our behalf by service providers and contractual partners
• Partners who provide us with e-commerce solutions, hosting and maintenance.
• Partners for the preparation and management of orders, delivery of orders, management of our loyalty program and our customer base (CRM), management of our Customer Service.
CONTACT
If you have any questions or comments about how we process and use your personal data, or if you wish to exercise your rights, please contact us at the following email address contact@ace-denim.com or write to us at the next address :
Ace Denim Paris
91 rue du Faubourg Saint-Honoré
75008 Paris
France
Article 11 - Intellectual property rights
The “Ace Denim” brand, the illustrations, logos and slogans, designs and models appearing on the site are and will remain the exclusive property of the Ace Denim company. Any total or partial reproduction, without the express prior consent of the company Ace Denim, is strictly prohibited in application of articles L 335-2 and L 335-3 of the intellectual property code and constitutes an infringement and an offense.
Article 12 - Applicable law
These general conditions of sale and the commercial relationship between the Ace Denim company and the customer are governed by French law. Any dispute relating to the commercial relationship between the Ace Denim company and the customer will be subject to the jurisdiction of the French courts.